Customer Support Engineer GC/GCMS (Field Service Engineer equivalent)

Job Description

The Field Service Engineer (FSE) – GC/GCMS is responsible for delivering advanced on-site technical support to customers operating gas chromatography (GC) and gas chromatography–mass spectrometry (GC-MS) systems. The role involves working directly in customer laboratories, ensuring optimal instrument performance, reliability, and compliance.

The FSE acts as a trusted technical expert, independently managing complex service activities and supporting customers in high-demand scientific environments.

Key Responsibilities

• Perform installation, maintenance, repair, and qualification of GC and GC-MS systems in customer laboratories
• Troubleshoot complex hardware, software, and method-related issues
• Optimize system performance and provide preventive maintenance recommendations
• Support multi-vendor instrument environments and integrated system solutions
• Provide technical guidance and training to customers and internal teams
• Act as escalation support for advanced technical issues
• Ensure compliance with quality, regulatory, and documentation standards
• Maintain accurate service documentation and reporting

Qualifications / Requirements

• Degree in Chemistry, Biochemistry, or related scientific field
• Hands-on experience with GC and GC-MS instrumentation
• Strong troubleshooting and problem-solving skills
• Ability to work independently in customer-facing environments
• Strong communication skills in English (and local language as applicable)
• Willingness to travel frequently and valid driving license