Senior Project Manager Contact Center Transformation 16259

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.

Assignment Overview

We are seeking an experienced Senior Project Manager

What You Will Work On

• Lead the full lifecycle implementation of a new contact center and telecom platform
• Coordinate business, technical stakeholders, and external vendors
• Plan and manage transition from current platform to new consolidated solution
• Ensure structured governance, risk management, and delivery control
• Conduct and lead presentations and workshops for both business and technical audiences
• Support operational alignment between contact center operations and telecom services
• Drive stakeholder engagement across a large enterprise environment

What You Bring

• Senior-level project management experience (Competence Level 4)
• Documented operational experience with contact center solutions within the last five years in an organization with at least 3,000 end users
• Documented experience with operator services (network services, mobile subscriptions, mobile devices as a service) in large organizations
• Experience working with Workforce Management (WFM) systems
• Experience implementing, managing, or integrating booking or scheduling systems (or similar business support systems)
• Proven ability to independently plan and lead presentations and workshops for diverse stakeholder groups
• Strong communication skills and ability to operate in complex enterprise environments