CRM junior specialist & receptionist

CRM and Advertising Responsibilities

• Manage marketing automation workflows and customer journey communication
• Analyze campaign performance, measure success, and drive continuous optimization
• Build reports, track relevant KPIs, and provide strong data-driven recommendations
• Manage newsletters, email marketing, and social media communication
• Plan, execute, and optimize search and advertising campaigns in Google Ads
• Take responsibility for the execution and follow-up of operational marketing campaigns

Reception and Additional Responsibilities

• The position is based at the reception, making customer service an important part of the role
• Maintain a strong understanding of the needs and expectations of the climbing community
• Provide daily introductions for new customers, requiring good knowledge of basic climbing techniques and safety procedures
• Use social media to strengthen customer communication and support revenue growth
• Continuously update and maintain the company website
• Create marketing materials such as posters, flyers, and other promotional content

The distribution and scope will be discussed and communicated on an ongoing basis through our meetings and scheduling.

Qualification:

• At least Bachelor degree in Marketing from a known European University
• Fluent in English, both spoken and written.
• Flexible in time as evening and weekend work as well as changing schedule due to regular events
• Very service minded